What would you do to a staff that shouts at a customer?

[King Belieal]

Imagine you are a business owner, and you walk into your business place to witness a scene where a staff is having an argument with a customer, and the staff is shouting at the customer. What would be your reaction as the business owner?

 

[Kera]

If I actually see the scene of a staff shouting at a customer, that staff is a goner. His sack is sure.

 

[Augusta]

Focus on calming the customer and resolving their issue. Then, have a private conversation with the employee to discuss the inappropriate behavior, emphasize the importance of professional conduct

 

[eLdavis]

In cases like this, what i would do is find out what the customer did first or the reason behind the shout before taking an action.