Which is the most common customer complains to be expected from an e commerce business?

[Min George]

Every business has it's own customers complaints that are common to the kind of business. It helps to know the common issues customers face in a particular line of business so the business owner braces up to tackle them.

What is the most common kinds of customers complains that is expected from an e commerce business.

 

[neku]

Selling desktops and similar hardware is risky , because the hardware can get hacked and the customer will return the hardware if any warranty is offered on it.

 

[Springtime]

I would say a lot of customer complaints are related to delivered goods not meeting their expectations as seen on the website; or the goods delivered are not in good shape.

 

[eLdavis]

Some of these complaints includes not getting their products or goods on time, or in some cases not being able to navigate the site properly.

 

[Trush Jodie]

Another major complaint that has to to with e commerce business have always been in the area of finding difficulties in making payments.

 

[Augusta]

It is mostly about them not getting what they ordered for. I don't know what used to bring such mixed up

 

[Stardom22]

In the e-commerce kind of businesses, customers often complain about late, wrong and under supply of their deliveries so to speak l say.