Who’s at fault for damaged packages?

[Starmix]

Whether you sell products online or in a brick-and-mortar store, there’s something that all eCommerce sellers have to deal with – customer returns and refunds. Denying a return request is not an option, especially if you care about your business’s reputation and customer satisfaction. The customers will most likely avoid you next time. In most cases, the shipping carriers are responsible for the damaged contents. Still, the customer often considers you, the seller, responsible for the bad experience. The last thing you should do is test their patience with a complicated refund process. As a seller, you should work with your shipping partners to process the refunds more smoothly. You do not have a choice but to refund them. That is how you can maintain good camaraderie with your clients and remain faithful to you. To refund them fast makes them happy

 

[Augusta]

When there's a damage the seller needs to get involved. There's no hsrm with working with your shipping partners to process the refunds, no way out but to refund customers for their satisfaction

 

[Starmix]

When there's a damage the seller needs to get involved. There's no hsrm with working with your shipping partners to process the refunds, no way out but to refund customers for their satisfaction

That is right it is the seller who will be contacted by the customers and must be taken action to refund right away to retain the customers.

 

[Augusta]

That is right it is the seller who will be contacted by the customers and must be taken action to refund right away to retain the customers.

Yes, the seller doing the refunds will help. to make the customer satisfied and continue to patronize the business

 

[Starmix]

Yes, the seller doing the refunds will help. to make the customer satisfied and continue to patronize the business

The customers will never stop barking if not heard. They may approach to the higher authorities. It might get complicated.

 

[Augusta]

The customers will never stop barking if not heard. They may approach to the higher authorities. It might get complicated.

Yeah nobody would want to keep quiet over their right. So the sellers need to always do the needful

 

[Starmix]

Yeah nobody would want to keep quiet over their right. So the sellers need to always do the needful

The sellers may have a hard time recovering the losses of hs business, but he must do something to avoid the issue of losing items,

 

[Augusta]

Sometimes they don't want to take responsibility so that they don't lose money but even as that you need to satisfy your customers

 

[Starmix]

There are sellers online that do not refund those who delivered to me fake products but in their system, it said to refund all the time. They are liars.

 

[eLdavis]

Most stores often offer warranty for a specific period of time. To prevent situations where a customer might damage the product and bring it back to you, there are often limits. Damage caused physically we not be accepted. Damage caused by water. Before making any sales always make sure check your products before selling.

 

[Starmix]

The damaged product is done during the shipment period so it's advisable to pack the order well to avoid getting damaged by an unknown origin.

 

[King Belieal]

When it comes to business and I have to deal with a situation where goods became damaged on delivery, as far as there is evidence that the customer received the goods damaged, I don't stand to look for who takes the blame. I move in to fix the issue with the customer and learn how to do it well next time.