Would you choose in-person or online support for a local business you patronize?

[King Belieal]

Imagine a local business that you support has both online and in-person customer support. Which would you choose to patronize between the two as a customer all other factors being equal.

Do you think in-person customer support is always more effective than online support?

 

[Kera]

If I am chanced, I would prefer to get in-person support. It is quicker than any online support most times.

 

[kit_hung]

I will go out to the street to follow the face-to-face service because live chat brings honesty and a quick solution. Online service is sometimes very confusing by delaying important answers.

 

[eLdavis]

If their online support is fast and active, then am going to choose this. I will only go there in person if the online support is inactive.

 

[Fidelia]

When you appear on site in a business organization for customer support, the business takes you more serious. It is in person support for me.

 

[Kera]

The cost of commuting and the stress of it is not something I like. I would rather only patronize a service that has a very solid online support.