What defines quality service from a bank to a customer.

[Kross]

Every customer desires to receive quality service from the businesses they patronize. Take a bank for instance. As a bank customer, what are the things that defines quality service to you. How would you want your bank to serve you that you would accept that it is quality service?

 

[Trush Jodie]

A bank should be able to serve me quickly and resolve every complain that I have with my account to my satisfaction.

 

[Augusta]

it can be the level of responsiveness:ability to help customers promptly and efficiently, and to address their needs effectively. That's a proactive approach to resolving customer issues.

 

[Fidelia]

A bank that doesn't make unnecessary deductions from the account of customers is already serving the customers well.

 

[Augusta]

Bank employees should demonstrate a genuine understanding of customer needs and concerns, tailoring their service accordingly.

 

[eLdavis]

One thing that defines quality service when it comes to a bank is their speed in responding to complains and sorting out the issues of the customer.

 

[Min George]

Any banks that would take seven working days to resolve unclear debits on a customer's accounts is not rendering quality service

Post automatically merged: May 25, 2025

Any banks that would take seven working days to resolve unclear debits on a customer's accounts is not rendering quality service

 

[Augusta]

One thing that defines quality service when it comes to a bank is their speed in responding to complains and sorting out the issues of the customer.

That's right that is just it. you when they give speedy service it shows they are responding just the way they should

 

[eLdavis]

That's right that is just it. you when they give speedy service it shows they are responding just the way they should

Yes, it's extremely annoying when they tell you that you have to wait for two weeks just to get a refund, and then you have to remind them again.

 

[Springtime]

I expect my bank to solve the issues I encountered promptly. And I also expect my bank relationship manager to provide professional investment advice to me from time to time.

 

[Augusta]

Yes, it's extremely annoying when they tell you that you have to wait for two weeks just to get a refund, and then you have to remind them again.

Yeah these are archaic Banks that don't know what modern customer service entails and they fail to have good numbers of patrons

 

[eLdavis]

Yeah these are archaic Banks that don't know what modern customer service entails and they fail to have good numbers of patrons

One of the major reasons why people now make use of platforms like palmpay, opay and the likes, their services is extremely fast.

 

[Augusta]

One of the major reasons why people now make use of platforms like palmpay, opay and the likes, their services is extremely fast.

That's how it is supposed to be with this digital era. One's service needs to be speedy and of quality not with all the competition that are available now