Must it be the staff that sold the product that offers support to the customer?

[Kera]

In an organization that has many staff that make sales, and a customer buys a particular product from a particular staff.

Must it be the staff that sold he product to the customer that would offer after sales support to the customer or any other staff can do that?

 

[Fidelia]

The staff that sold to the customer would better understand the nuances and context that the customer wanted to be served.

 

[Trush Jodie]

There are levels of conversations before a product is sold. It is the staff that served and sold that product that understands that background conversation.

 

[eLdavis]

It mainly depends on how the business is setup. For most organizations, they usually have a department for this that handles it.

 

[Min George]

I think even the customer would find it more convenient if the staff that sold to him or her is the one that gives the support.

It mainly depends on how the business is setup. For most organizations, they usually have a department for this that handles it.