Many users have encountered the problem of their hosting accounts being frozen, with support requests being redirected to other pages and making it difficult to get a response. This is frustrating because users want to resolve the issue, but the system immediately blocks them, making them feel like they have lost control of their accounts. Some users believe that the solution is to contact the hosting company directly via email or phone and try submitting a new support request on another platform. Clearing caches and cookies can sometimes help, but in reality, this is not easy and requires hosting companies to increase transparency.

I have not encountered it. There might be a problem at their end, or there might have been a glitch. Try to refresh your gadget.

It appears that some hacker has hacked the specific support ticket page. It was redirected automatically in India, and in the United States the customer service faced the same problem.