A good customer service representative must have empathy.

[King Belieal]

There is no way a business can offer good customer service if the customer service representative the business hires doesn't have empathy. They have to understand how the customer feels when they complain or ask for assistance

Customer service reps that have empathy would always deliver excellent customer support.

 

[Stardom22]

In fact that is one of the main important features for good entrepreneurs. When you provide quality services, your brañd becomes a choice to many consumers.

 

[Kross]

There is no way that a business can even serve customers right without having empathy. It is a necessity for customer service.

 

[eLdavis]

You are right, a good customer representative must have empathy, cause without this it would be extremely difficult for them to be able to relate with their customers.

 

[Springtime]

Can't agree more. A customer service person without empathy cannot understand the customer's problem and offer appropriate help or advice.

 

[wisdom01]

Can't agree more. A customer service person without empathy cannot understand the customer's problem and offer appropriate help or advice.

Exactly. That human connection is the heart of service.

 

[Min George]

A customer support service must be seen to feel what the customer feels with the issues they are currently facing in the business.

 

[Trush Jodie]

I can't stay patronizing a business that the customer support service would be taking my complain as light. They don't know how I might be affected.

 

[Nomad]

I am not sure if it is possible to develop empathy towards customers, but you can certainly sympathize with them

 

[King Belieal]

I am not sure if it is possible to develop empathy towards customers, but you can certainly sympathize with them

Anyhow it is, empathy or sympathy , but some consideration for how a particular customer feels having challenges with your products or services would ensure that the customer is helped appropriately.

 

[Kera]

Exactly. That human connection is the heart of service.

Any business person that doesn't have human feelings won't be able to serve humans well. Businesses should actually exist to serve humans.

 

[Starmix]

Before they are hired by the business owners, they are trained. The customer service centers here are having good-natured employees. They will be kicked out if they ack manner,