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That's very right and that's how the forums are very useful for finding the solutions for some problems indeed.Some people check the forums for reviews and information about the business and if there are negative reviews they may not invest or purchase the product or service. So some companies will try to fix the problems.
Most forums do solve the problems through every member contributions on what they did when they encountered such problems in the past. With that being said one may get the same solution they are looking for.Stackvoerflow solved many my programmers problems. It is not related to company but as forum it solves my problems