Of course yes most entrepreneurs nowadays are very arrogant for that matter. That is not professional as most of them fail in business because of that.
Some entrepreneurs have good products, and good business practices but lack character. Some entrepreneurs are so arrogant and it becomes repulsive to their customers. And their business starts failing with that. Kill arrogance in your business.
They said that pride goes before a fall. Lack of character is one of the major reason a lot of people are failures today. Humility and patience are two factors that propel people to success though a lot of people don't realize it.
Even when your service is just good, how you treat customers and make them feel special would open doors for them to patronize you over and over again.
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