As a business owner, an angry customer is an asset.

[Trush Jodie]

If you have a customer that is angry and complains about your product or services, don't antagonize such a customer. They are assets. You would serve them better and they would become loyal customers to you.

 

[Kera]

A customer that speaks out is an asset because he or she would help you solve what many other customers are keeping quiet about. That helps your business.

 

[eLdavis]

Yes this kind of customers helps you know the areas you need to work on as a business owner, but if proper care is not taken, it can damage your business.

 

[Starmix]

All customers are assets. They bring money to your business, so they must be served well to avoid getting negative feedback from them. You ought to love and respect your customers.