As a business owner, how do you handle the report that a junior staff disrespected a senior/managerial staff?

[King Belieal]

Every business should have a culture of respect amongst the staff team. There are hierarchies and it is expected that the junior staff should accord respect to the senior managerial staff.

As a business owner, how do you handle a situation where a junior staff disrespects a staff that is among the top managers?

 

[Kross]

I would make sure that the junior staff apologizes to the senior staff on front of all the staff of the organization.

 

[Augusta]

Address the behavior directly: Be clear and direct in addressing the disrespectful behavior. Explain why it is not acceptable and the consequences of such behavior

 

[eLdavis]

It depends on the rules and regulations of the company, most of them often have a verbal warning, then in situations where they repeat the offence again, they can get a written warning or suspension.

 

[Bigshow]

Its always wise to sit them down and listen to both parties and then give a ruling depending on the information you got in hand and be wise to be calm while giving your last resolution

 

[Kross]

For me, I would state it clearly that my business upholds the culture of respect and honor. The junior staff must apologize to the senior staff.

 

[Fidelia]

For some businesses, if they investigate and find out that the junior staff actually disrespected the senior staff, they can decide to fine the junior staff from his or her salary.

 

[Nomad]

I will first see who was right or what was the cause of disrespect. I don't take action without knowing the actual cause.

 

[Min George]

Even when the junior staff might be right, it is wrong to insult a superior and it erodes the junior staff being right.

I will first see who was right or what was the cause of disrespect. I don't take action without knowing the actual cause.

 

[Augusta]

Remain calm and composed: Do not let the employee's behavior trigger an emotional response from you.

 

[Stardom22]

For business to continue in a good repect, there must be well defined team for the management of conflicts raising between staffs, customers among other business fraternity.

 

[Nomad]

Even when the junior staff might be right, it is wrong to insult a superior and it erodes the junior staff being right.

Insulting anyone is wrong, not just your senior but even junior. Sadly, a lot of people in higher position constantly insult juniors. This is a bad practice.

 

[kit_hung]

A junior staff member who disrespects a senior member of an organization is a ripe candidate for disciplinary actions, depending on the severity of his/her misdeeds.

 

[Starmix]

I have not experienced it in my offline business, but that attitude by the junior staff disrespecting the senior management staff is outrageous. That junior staff member needs to be kicked out, no manners or proper conduct.