As much as possible, don't quarrel with a customer.

All these kinds of issues like having to quarrel with a customer is why I don't like business. Some customers are just trouble themselves.
 
Not saying that you should not react if a customer behaves extremely bad. Just be sure that it doesn't result in a malice situation between you both.
Exactly, there are some customers I have had to tell them what they did wrong but the relationship between me and them is still very okay.
 
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