Bank sending KYC messages repeatedly

[neku]

A bank sent a message to the customer to visit the branch and complete KYC. Yet when the customer visited the branch, she was told that the KYC was done till 2028. However, a few days later, she again received a message to visit the branch again for KYC. What could be the reason why the bank customer is receiving KYC messages repeatedly?

 

[SilverLance]

Branch may have updated the KYC in their local system, but their SMS/server system hasn't synced yet.

 

[neku]

The bank branch is very far away from my residence, visiting the branch repeatedly when the KYC is already processed, is a waste of time and money for me.