Business losses: Having to payback a customer heavily. How do you handle that?

[King Belieal]

Business losses is normal but when you have to payback a customer an amount that you don't even make in a month, how do you handle that? Maybe, a customer's that you were working on got spoilt and you have to replace it. Have you ever faced such in your business? How do you handle that?

 

[Fidelia]

I have burnt a customer's expensive fabric and I had to replace it. It is one of those things that happens in business. And it helps us to be more careful in the future.

 

[Augusta]

it would be important to communicate clearly with the customer, and explore all possible avenues for resolving the issue,

 

[Starmix]

I have not experienced it in my business. It's crucial if encounter such kind of problem. It's best to be all the time cautious. Train your workers to be cautious you to avoid mistakes to customers that may harm your business and reputation.

 

[Kross]

I make sure that I don't spoil properties of customers. It can cripple a business to payback for damage done to the properties of a customer in huge amounts.

 

[eLdavis]

While i have had to use my money to compete a job cause there was some issues, i have never had to pay something way more than what i earn. In a situation like this i think it is best to discuss and reason with the customer to come to an agreement.

 

[wisdom01]

That sinking feeling is so real. I have faced this. You take a deep breath and do the honest thing, even if it hurts. You pay the customer, apologise from the heart, and learn. This painful moment builds a priceless reputation for integrity that will come back to you.

 

[Kross]

Most repair service providers always have this risk to mitigate against. That's why carefulness is very necessary in such repairs business.

 

[Fire&Rain]

I’ve faced something similar, and it’s rough. Paying back more than you earn monthly feels unfair, but reputation matters. I handled it by negotiating. Partial refund, replacement, or payment over time. Most reasonable customers understand if you’re upfront. After that experience, I started keeping a small emergency fund just for business mistakes.

 

[Augusta]

To prevent such losses you have to be careful to avoid heavy payback. But if had happened you need to see if you divide the loaded 50;50