Business not interested in retaining customers

[neku]

A webhosting company is not interested in retaining some customers refusing to reply to their support tickets when there is a problem with the payment processor integration, Razorpay? Why does the business not want some customers?

 

[Starmix]

That's weird, what kind of company is that? Why don't they like to help the customers needing support? That's the reason why they do not like customer retention.They are lazy people.

 

[eLdavis]

There might actually be a reason as to why they have not been able to reply their support tickets, I don't think there is any company out there that would intentionally choose to not retain their customers.

 

[Starmix]

I think, they never liked to hold the responsibility of the workers' Social Security System as their retirement and other benefits intended for the retained or regular workers.

 

[King Belieal]

Maybe the business has too many customers and won't mind losing some. You should summarily dump that business for an option that has more empathy for customers.

 

[Augusta]

it is for the customers to boycott them.so that they will learn. Why won't you attend to me with my money. They are not serious

 

[Kross]

There are businesses that consider themselves so essential and that they would always have customers. Example is power generation and distribution companies.