Businesses should learn to protect their staff from unruly customers.

[Trush Jodie]

Some businesses always want the customer to be happy and won't want to side with their staff in case of a misunderstanding between a staff and a customer. They would not call the bluff of the customer even when it is clear that the customer is the wrong party.

Businesses should do more to protect their staff.

 

[Starmix]

I saw a case like that, a staff was fired on the spot without listening to the explanation. It was so unfair to the staff. There were witnesses to vouch it's the customer guilty but the business owner acted like dumb.

 

[King Belieal]

Every business owes it to the staff to always be fair when conflicts occur between a staff and a customer. No business should throw staff under the bus in such situations.

 

[eLdavis]

This is one aspect every company needs to learn. Most of them tend to favour their customers even when they are at fault.

 

[Kera]

It is only sycophants business owners that always want to make the staff look bad to a customer. Even when the staff is wrong, the business should protect him or her from the customer.

 

[Starmix]

A business owner must not be judgmental. He has to listen to the side of the employee before firing or punishing. There are customers who like to assault an employee especially if they don't like the price hike.

 

[Stardom22]

Most businessmen really side with the customers even when the customers are clearly very guilty. That is not the right path but businesses should strike a balance on that matter

 

[Starmix]

The business owner must not be partial. He must know the reasons or explanations of the two parties involved. If the customer acts rudely it's obvious that he or she is rude to the employee. The employee deserves respect and protection.

 

[Niyi Br]

Business owners are always quick to condemn their staff. And that is because they don't value their staff. No reason to let customers abuse your staff.

 

[Augusta]

Yes a customer is a king and bring in the money for the business but even at that we need to give them the respect they desire

 

[Starmix]

There are rude customers and some staff are afraid of but if extreme, a brave staff might fight back so the business owner must not immediately conclude. He needs to investigate before firing the staff.

 

[Fidelia]

Any business that leaves its staff for customers to hang and dry is an irresponsible business that doesn't deserve having staff. And other staff would think of leaving because of that.