Can a consumer complaint be considered defamation

[neku]

If a customer is making losses because the customer support of an insurance company, updated the records incorrectly, without reading the email sent properly, can the insurance company file for defamation, if the customer complains online mentioning the insurance company name. For almost one month, the insurance company is falsely using a goa address, updating government records incorrectly, despite visiting the office repeatedly.

 

[eLdavis]

If the company are the ones truly at fault, then this shouldn't be classified as defamation in anyway though.

 

[neku]

The customer care did not read the email properly, updated government records incorrectly and are now creating problems while correcting their mistake.