Customer service representatives answer calls or in-person requests from customers. Some customers may want additional information about a product or service, others may have problems related to the products they purchased. Customer-service managers train representatives on certain policies, such as handling refunds. Customer-service department offers courtesy services to customers, such as accepting payments, cashing cheques and selling stamps. Manufacturers, particularly those service, including Phone, email and technical support. Part of Customer-service representative's job us to determine where to route calls or inquiries, according to the Bureau of Labour Statistics.
