Customers are cool with waiting as far as they see that their order is in progress.

[Trush Jodie]

Generally, customers don't like to wait. And that is why service businesses always take measures to make the waiting time worthwhile.

But I have seemed to notice that waiting doesn't matter much to customers as far as they can see that their order is being worked on.

Lesson: While a customer is waiting, let him or her see you actively working on their order.

 

[Nomad]

Giving your customers tracking code and letting them find where their packet has reached helps in online business sales

 

[Fidelia]

Watching the process is a great engagement already to the customer. It makes them to even feel value and appreciate your work.