Customers/ Clients Desire vs What is professionally realistic?

[Kross]

Customers always have fantasies about the services they patronize. There are certain things they crave for in the service. Sometimes, these their cravings are not professionally possible to offer or provide. How do you explain to customers that what they wish for as part of a service is not possible?

 

[eLdavis]

I have come across clients like this several times, in cases where i cannot do it the way they want it, i simply tell them before they make payments. I politely tell them and explain to them why it is not possible.

 

[Springtime]

I will simply explain to him/her in a polite manner why his/her request cannot be entertained.

 

[Min George]

I have had to deal with those kinds of customers. I always give them alternatives that are close to their fantasy

 

[Fidelia]

I don't need to attempt what is not realistic to please a customer's fantasy. They would turn around to blame you when it doesn't work out. And you can't defend yourself at that point.

 

[kit_hung]

Customers always have fantasies about the services they patronize. There are certain things they crave for in the service. Sometimes, these their cravings are not professionally possible to offer or provide. How do you explain to customers that what they wish for as part of a service is not possible?

Customers often have high expectations of the services they receive, and it is not surprising that they may wish for things that are not realistically possible to deliver. In such a situation, it is important to communicate openly and respectfully. When you explain to them that something is not possible, start by validating their feelings and showing that you value their opinion. Then provide a technical reason why the service cannot be provided at this time, without using disappointing language. If possible, suggest an alternative that can meet their needs in a different way. This approach builds trust and maintains good business relationships.

 

[Kross]

It is not even easy to convince a customer that has had their mind set on expectation they want when they patronize you. You only have to try and communicate as much as you can on what is realistic. And hope that they understand.