Customers may forget what you sell but would never forget how you make them feel- How true is that statement?

[Fidelia]

When businesses are putting so much efforts in creating a experience for their customers, one would marvel at the magnitude of efforts put into that.

They say that the explanation is that a customer would never forget how they feel when they patronized a business. They may even forget the product but not the experience.

How true is this?

 

[King Belieal]

It is the feeling that settles in their minds more than the product. That's why customers would always return to a business that makes them feel good.

 

[Trush Jodie]

There are places that people enter to buy something and the thing that trips them beyond the product is the ambience that the place carries.