Customers may forget what you sell but would never forget how you make them feel- How true is that statement?

[Fidelia]

When businesses are putting so much efforts in creating a experience for their customers, one would marvel at the magnitude of efforts put into that.

They say that the explanation is that a customer would never forget how they feel when they patronized a business. They may even forget the product but not the experience.

How true is this?

 

[King Belieal]

It is the feeling that settles in their minds more than the product. That's why customers would always return to a business that makes them feel good.

 

[Trush Jodie]

There are places that people enter to buy something and the thing that trips them beyond the product is the ambience that the place carries.

 

[Augusta]

Sure if you serve them badly. There will never forget. It's just human nature.

 

[eLdavis]

You are right, which is why it is extremely important to treat your customers with extreme care at all times.

 

[Trush Jodie]

I am certain that no matter how good your products are, if the customer had a bad experience being served, they would never forget it. And would always reference it.

 

[Springtime]

Customer experience matters a lot. If the customer is treated badly, no matter how good your product is, the customer will go to another shop to buy.

 

[Trush Jodie]

There is no better combo that sells better than good products and a wonderful feeling being served. The customer would always come back.

 

[Augusta]

You are right, which is why it is extremely important to treat your customers with extreme care at all times.

Talk to your customers. Get to know who they are and their goals, needs, and pain points. Learn their names and use them