Customers that have negative perception about your business are lost forever.

[Kera]

A friend of mine had a small repair to do with her phone. And there is a phone repair shop on my street. But this my friend preferred to take her phone to another city to repair at a higher cost. That's because the phone repair shop in my street had one time messed up the phone repairs she had given there.

When a customer has a bad experience with your business, that customer is lost forever.

 

[eLdavis]

Very true, there are some persons i don't go to, even if they are closer to me simply due to how they have treated me before or the poor quality of their service.

 

[Miley]

That's why you always need to treat your customers right and be sincere to them. Once they have lost trust for your business, it is gone forever.

 

[King Belieal]

I have seen this practically happen in my business. I didn't deliver as they expected and they have never patronized me again for such jobs. That's reality in business.

 

[Laurentta]

This is true. There is a shop close to my house which i never buy anything from because they always take time before attending to me.

 

[Fidelia]

This is true. There is a shop close to my house which i never buy anything from because they always take time before attending to me.

And even if they change the person that used to take time to serve you, it is likely that you would still not buy from them.

 

[Trush Jodie]

It would only take scarcity for a customer that have negative perception of you to consider buying from you again.