Do you think mobile banking would affect the need for staff in physical branches of banks?

[Min George]

It is very rare that people go to banking halls these days. With the advent of mobile banking, people can easily perform financial transactions in the comfort of their respective locations.

Do you think that mobile banking reduces the need for cashiers in banking halls and such staff should be dropped?

 

[Trush Jodie]

Most people that were working as cashiers in banks have been absorbed to other departments of the bank.

 

[eLdavis]

No i don't think it would affect the need for staffs, even with the high increase of mobile banking, the physical banks are still full on a daily basis with people.

 

[Kross]

People still go to physical branches of banks for issues that has to do with their accounts. And to get loans.

 

[Augusta]

Yes when there is no job for them it becomes unnecessary to still have them around so they might be laid off or transferred to other departments

 

[Stardom22]

For me l can say that the need for the physical banks is still at rise. That's why the bank staffs are constantly needed to serve the offline customers.

 

[Patty]

Banks are not dropping their staff because there are more online banking channels. Electronic banking won't make banks to drop staff.

 

[Augusta]

Infact, it is already affecting the staff. Banks now hardly even recruits and they are dropping the old staff as well

 

[King Belieal]

I have not really seen banks drop staff recently. Internet banking won't make banks to layoff staff.

 

[Springtime]

Yes, the popularity of using mobile banking app will affect the need of staff, particularly in the cashier counter. Here, a lot of staff has been transferred to work for investment or loan departments.

 

[Augusta]

Yes, the popularity of using mobile banking app will affect the need of staff, particularly in the cashier counter. Here, a lot of staff has been transferred to work for investment or loan departments.

I have noticed same. They are transfer to work in the loan department where there's much more work there.

 

[Pearl]

I think there has been a decrease in the rate that banks open physical branches unlike some years ago. And it can be attributed to popularity of e banking.

Post automatically merged: Mar 25, 2025

I think there has been a decrease in the rate that banks open physical branches unlike some years ago. And it can be attributed to popularity of e banking.

 

[Augusta]

Every one would find mobile banking very easy and convenient but it would make people to lose their job as they will be less jobs

 

[Kera]

We might not be feeling the impact of mobile banking on bank's recruitment of staff now. But we would feel it in the future.

 

[neku]

Younger people are using mobile banking extensively, they have less balance in their account, and can take the risk. Older citizens may not trust mobile banking, so they visit the bank.

 

[Augusta]

The rise of digital banking allows customers to perform many transactions remotely, reducing the need for in-person assistance. This shift could lead to fewer physical branches, streamlining operations and potentially reducing staff needs.

 

[Suba]

That's right, currently mobile banking has reduced the need for bank branch staff, especially those who handle basic transaction needs, these bank employees are transferred to sections that focus more on consultation such as credit, investment, etc.

 

[Augusta]

Mobile banking can significantly reduce the need for staff in physical bank branches due to its ability to automate many banking functions and reduce the need for in-person transactions

 

[gwolf666]

I think it has already affected, but there will always be people who decide to go to a physical bank, but it has definitely affected them, it's like the internet with TV, it's obvious that it affected them.

 

[magnus2022]

I have not really seen banks drop staff recently. Internet banking won't make banks to layoff staff.

I think the banks don't want to lay off their staff due to likely public outrage and complain. They simple reduce the number of people they employ. In the long run, it will affect the employment in banks.