Does customer service and support have a direct impact on sales?

[King Belieal]

People keep talking about how customer support is pivotal to the success of a business. It is noteworthy though to ask if a good customer service has a direct impact on the sales of a business organization.

Can customer support directly impact sales?

 

[Springtime]

I think customer service and support has a direct impact on sales. If your customer service is poor, people tend not to buy from you. There are other stores which sell your products. Customers will choose the store which offers great customer service and support.

 

[King Belieal]

No matter the level of marketing done, a poor customer service can just ruin all those efforts. It is important to have good customer support to boost the marketing and promotion.

 

[Suba]

Of course, customer service and support, especially in online sales, will have a direct impact on sales turnover. If customer service is friendly and speaks clearly about the product, customers will be more interested and react to buying the goods.

 

[King Belieal]

People would love to buy from a company that they have assurance of good support. They would patronize more.

 

[Xtynehappy]

Definitely yes. A good customer service literally attracts customers and obviously raise the sales high

 

[Kera]

Customer support has a very direct impact on sales. When a customer receives good support from a business or service, they would recommend others and that boosts sales.

 

[eLdavis]

Customer service and support have a huge impact in sales. I have seen cases where people have refused to make purchases from a store simply due to their customer service.

 

[Stardom22]

When the business decides to offer better customer care services they are really likely to raise the business reputation hence expanding the business marketing for that matter.

 

[Augusta]

Yes because an excellent customer service can significantly increase customer retention, leading to repeat purchases and positive word-of-mouth recommendations