E-commerce: Which terms in the refund policy would make users more confident to make purchases from an online store?

[Trush Jodie]

A refund policy is pertinent for an e commerce business to have. And there are some things that can be included in the refund policy that can make customers more comfortable with buying from the platform.

What are the things I can include in a refund policy to make customers more willing to buy from the online store?

 

[Min George]

When the refund policy covers the damage that occurs in transit, it is always good for the customers because it avoids liability to them.