Even when you don't have immediate solution to the customer complaints, acknowledge receiving it.

[Kera]

Some businesses always feel that because they can't solve the complaints of a customer, they don't have the customer yet.

They always wait till when they have solution before replying to the complain of the customer.

It makes more sense to acknowledge receiving the complain and tell them you are looking into the complain.

 

[Fidelia]

When you are silent to your customers complains, it seems to then that you are a fraud. And they can't easily trust you.

 

[King Belieal]

That's the first line of support. Acknowledging that you have received their complains is very significant to the customer. And that must come in as soon as the compliant is received.

 

[Augusta]

Acknowledging complaints by expressing your regret for any negative experiences gives other consumers confidence that they can feel comfortable