Ever encountered problem with your exchange account

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Until now, I had never encountered any issues with my accounts on crypto exchanges. I use centralized exchanges and never have had any major issues. I once had a small issue on my Binance account and I was able to connect with customer care through live chat and was able to sort our problem. However, recently I encountered an issue on my exchange account. They are not submitting appeal via tickets and I cannot find a way to connect to live chat.
 
Although I have not encountered any major problems with crypto exchanges, I often encounter minor problems, such as in May 2024 when the Coinbase exchange was inaccessible and a message appeared saying “503 Service Temporarily Unavailable”. I also lost my Google Authenticator backup code for the TokoCrypto exchange but it was resolved with a photo of myself.
 
No, I have never had any kind of problem with an exchange, only having to give more information about myself in order to continue operating on that platform, that is, more KYC.
 
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