Financial Services Business: One mistake or bad experience and the customer is gone forever.

[Fidelia]

There are certain businesses that customers don't give you a chance to redeem yourself when you have messed up or they had a bad experience with your service. One of such businesses is financial services. When a customer has one bad experience with your financial services, they won't want to risk it again.

 

[Kross]

Even if it is a bank that gives a terrible experience, a customer is willing to switch banks. People don't joke with their money.

 

[Augusta]

Yes if you mess up with a customer they are gone and for good so it is better to avoid making this mistake and be good to them

 

[King Belieal]

It is always best to be open with customers as you are offering financial services and place a disclaimer too when transactions are not totally in your control.