Giving customers explanation reason for delay increases their patience threshold.

[Trush Jodie]

Sometimes, delays are inevitable in business. And customers are expected to show understanding and exercise patience with the seller.

When you give explanations that is clear to the customer why they delay happened, they are willing to be more patient that you even expected.

 

[Nomad]

That's very true. For business delays are unintentional and if that happens they need to explain to their customers as well

 

[Fidelia]

That explanation really soothes the minds of the customer. It is only bad when they don't get to hear from you at all.

 

[King Belieal]

The moment you even sense the delay, you should call the customer know of a possible delay. It is a responsible practice.

 

[Kera]

If the delay is for a factor that was out of your control, call on time. The major thing is informing early enough.