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Have you ever returned defective or non functional items ordered online?

I have never done this myself, my sister on the other hand though has done this several times. It can be really stressful having to return a defective product.
 
Until now, I have never received a defective product in any online purchase that I have made, but I have received goods that did not match the order but I was too lazy to return them, and the return period had expired or was more than three days.
 
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