How Can a Company Have Good Customer Service?

[Suba]

Currently, business competition does not only occur in products/services, prices or marketing methods but also in customer service, poor customer service and disappointing customers will certainly be abandoned immediately even by loyal customers. Personally, I also changed my cellular card sim card, after being disappointed by customer service even though I have been a customer for more than 5 years. So I think it will be very important for every businessman to be able to improve customer service, through various ways such as:
1. Have employees who are responsive and quick to help customers.
2. Use customer service software such as Chat or CRM.
3. Customer service is available on various channels
In addition to the official website such as providing live chat, WhatsApp messages, direct calls to the call center, businessmen can also provide customer service on various social media. What do you think?

 

[Augusta]

it is by understanding customer needs, providing quick service, effective customer service management, being customer- friendly and welcoming

 

[Min George]

A business organization should ensure that staff working in customer service have empathy to be patient and attend to customers.

 

[Springtime]

Providing good customer service is essential to retain customers. Always listen to the customer's feedback, be friendly and helpful.

 

[eLdavis]

I think their staffs should go through proper training on how to deal with customers, how to answer them and so on.

 

[Starmix]

The company must do proper screening before hiring someone to be assigned in the Customer Service. He or she must know about the sufferer types of personalities considering the people to meet for a particular transaction or complaints. That personnel must have a well rounded personality and good in communication. The company could send that assigned or hired personnel for the office of the customer service to a seminar workshop.

 

[King Belieal]

One way to have good customer service is to set up a system that always responds to queries on time.

 

[Laurentta]

A company can have good customer service by first of all understanding the needs of customers.

 

[Augusta]

The sure get is to have employees who are responsive and quick to help customers and are willing to render good services

 

[Kross]

Your customers don't have to stress to have issues resolved. That's the bane of good customer service.