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How can an online business minimize incidents of returns and refunds?

To minimize refund and return, the online business must make sure that the product description is clear. Take good care of the goods while packaging and during transportation.
Even clarify in support if needed
 
One way to achieve this is to ensure that you listen carefully to your customers before accepting or carrying out the job.
With big business this will become a hard task you can't listen to 5000 customers, it only apply for few business with few customers.
 
Most of the returns that happen with online businesses, it is always caused by the business themselves. They always want to force the customer to take for what is out of the specifics of the order.
 
Returns and refunds for an online business sets it back. When it happens, the online business loses. How can a online business minimize the rate that refunds and returns happens as they sell their products?
Only market tried and tested products and also one should not make returns and refunds at the drop of a hat There shoule be enough proof where a claim is supported by photographs,
 
With big business this will become a hard task you can't listen to 5000 customers, it only apply for few business with few customers.
When a customer comes to you, they tell you what they want, the kind of product they want, and the services they want as well. You have to listen to them to be able to do the right thing. That's what i ment by listening. Weather they hava 5000 customers, they still need to pay attention to their orders.
 
When a customer comes to you, they tell you what they want, the kind of product they want, and the services they want as well. You have to listen to them to be able to do the right thing. That's what i ment by listening. Weather they hava 5000 customers, they still need to pay attention to their orders.
You raised the point. When a customer comes to a salesman or someone marketing the product, it could be possible, but if there is a lot of customers coming to you there will be lower interest on every one like 4 or 5 at the same time, you don't listen to them like to one person.
 
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