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How can I deal with a aggressive customer

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Olaniyi

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Sometimes no matter how patience you are some customer will always choose to fraustrate you. How do you deal with people like that
 
I am someone who becomes angry fast if there is an angry customer and making disturbs the environment of the company just call the police to come and take it from this especially if he starts spreading rumors about the work and good quality of the product for just a misunderstanding between us.
 
There are rude customers. They're thinking that they're always right. In case they do a harmful actions, we need to be patient because the issue may become complicated. We don't know if one of them is a killer minded customer. Let's remain calm and let the customer calm down too.In case no remedy call the guard or police.
 
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I can get you but don't you think you can have it out of hand sometimes that will have to get angry with them your advice is good though and I understand
 
I think the best way to deal with those kinds of aggressive customers is to stop giving service to them so they can leave the area and never comeback again, because those kinds of customers will challenge you and leads you to do some stupid things that you don't want to do.
 
Kirubel said:
I think the best way to deal with those kinds of aggressive customers is to stop giving service to them so they can leave the area and never comeback again, because those kinds of customers will challenge you and leads you to do some stupid things that you don't want to do.
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If only, your suggestion is perfect to stop a rude customer banging us. He must learn his actions as hazardous and detrimental to other customers Those peaceful-minded customers will leave the business center for fear of sone unknowns.
 
Starmix said:
If only, your suggestion is perfect to stop a rude customer banging us. He must learn his actions as hazardous and detrimental to other customers Those peaceful-minded customers will leave the business center for fear of sone unknowns.
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In my country if they face those kinds of rude and aggressive customers they will warn them not to come to the shop or the store any more and if they don't listen the warning then there will be a serious problem.
 
It can be challenging to deal with an aggressive customer, but there are some strategies you can use to defuse the situation. First, try to stay calm and act like a professional. Don't get defensive or angry, even if the customer is yelling at you. Next, try to understand the customer's point of view and show that you're listening to them. Acknowledge their concerns and try to find a solution that both parties can agree on. Finally, be firm but polite in your responses. Don't back down, but don't escalate the situation either. Remember in business costumers are always right if you want to make money
 
duniquefx said:
It can be challenging to deal with an aggressive customer, but there are some strategies you can use to defuse the situation. First, try to stay calm and act like a professional. Don't get defensive or angry, even if the customer is yelling at you. Next, try to understand the customer's point of view and show that you're listening to them. Acknowledge their concerns and try to find a solution that both parties can agree on. Finally, be firm but polite in your responses. Don't back down, but don't escalate the situation either. Remember in business costumers are always right if you want to make money
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The attitudes of people are quite different, which means to be like this you need to entertain yourself a lot because this is theoretically practicable but when you go to live scenario the attitude of anger is contagious especially if the other person doesn't hear you, means there is a big difference between what you say and scenario in the real world of the work.
 
saoussen5765 said:
The attitudes of people are quite different, which means to be like this you need to entertain yourself a lot because this is theoretically practicable but when you go to live scenario the attitude of anger is contagious especially if the other person doesn't hear you, means there is a big difference between what you say and scenario in the real world of the work.
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That's true though. You might say you won't react but in real life it would be very hard to completely control yourself and anything can happen.
 
mrki444 said:
First thing you should stay calm. If you explode, customer will even more. I was in few situations like that and this was best solution since customer will go away or calm to.
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And the funny thing about this is that the moment you react you would be tagged as the bad guy or the one at fault. The best thing is to always try your best to stay calm.
 
Kirubel said:
In my country if they face those kinds of rude and aggressive customers they will warn them not to come to the shop or the store any more and if they don't listen the warning then there will be a serious problem.
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It's indeed hard to stop an aggressive customer even if it's just a petty problem they make it complicated just to make a scene. It's also not good to fight them because they might take revenge. It's good to remain calm and patient and ask the customer politely on what he wants.
 
I have mastered the art of staying calm as a business person. Don't go at a hostile ajd aggressive customer. If possible, leave the scene of the incident. You would do the reputation of your business a lot of good if you follow it like that.
 
Starmix said:
It's hard to stop an aggressive customer even if it's just a petty problem they make it complicated to make a scene. It's also not good to fight them because they might take revenge. It's good to remain calm and patient and politely ask the customer what he wants.
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Most people follow the facts of emotions and don't know how to handle a situation especially people here in people who could say what they want but when facing the real scenario they may respond aggressively by aggression.
 
King Belieal said:
I have mastered the art of staying calm as a business person. Don't go at a hostile ajd aggressive customer. If possible, leave the scene of the incident. You would do the reputation of your business a lot of good if you follow it like that.
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Yeah you are right this is the way to go. You still need to remain calm even in the face of issues. You can even try to calm the person down
 
An entrepreneur must have six sense and try as much as possible to read customers before entering into business with them I use to make quick study of my customers before starting engaging them in business discussion. Once i sense a troublesome and mischievous customer, i quickly disengage myself and stop every business interaction.
 
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