How do you detect an unhappy customer as they leave your shop after patronizing your business?

[Trush Jodie]

There are some customers that actually come and patronize a business and are not satisfied even when they have made the purchase. They come into a shop or business place, actually buy and pay for the product or service, but are not really happy as they leave.

How can a business detect unhappy customers as they leave the shop?

 

[Springtime]

From their facial expression or attitude, you know if a customer is happy or not.

 

[Augusta]

if you see that customers are less active on your website, social media channels etc it could indicate a waning interest in your brand.

 

[Kera]

I simply ask questions to get feedback. I also look at the countenance of my customers. Furthermore, I chat them up to know their experience with me and get to find out if there's anything they'd love me to improve on.

 

[Augusta]

When there's high Declining repeat purchases.Negative reviews or complaints.and
High churn or cancellations

 

[Fidelia]

When the customer is not thanking you as he or she is leaving, it means he or she is not satisfied. Normally, customers thank sellers or exchange pleasantries as they leave.