How do you know that your offline business needs to go online too?

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Some businesses today operate a hybrid model where they make sales from the online and offline space. For a business that has been operating solely offline, what are the indicators that the business is due to be taken online and given an online presence?
 
To know about this is simple because at first you will experience that your business is going down for instance when you don't have enough customers then you will need to take your business online in terms of promotion and others things when you do this you will see that it's to be more easy
 
In my case I am selling milk tea in the mall so it needs to be there waiting for drinkers. With this being said it cannot be converted to online business.
You can actually make your business go online, people order and you deliver it to them in their homes and offices.
 
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