How does informal business offer customer support?

[Min George]

Think of the hawker on the streets selling drinks or package water. Think of the lady by the roadside selling fruits. They are informal services. How do they have to offer customer support services to their customers?

Does informal businesses have to offer customer support services?

 

[eLdavis]

Any kind of customer support that needs to take place would have to be done on sight and during working or business hours.

 

[Augusta]

They can help with taking the goods bought by customers to the car park for the customers

 

[Xtynehappy]

Provided that they deal with customers they are subjected to offer good customer care services by selling them genuine products and talking to them so nicely.

 

[Springtime]

It is true that customers expect less customer support from such informal businesses, as long as the business owners are polite to the customers and provide the products to the customers efficiently.

 

[Min George]

Customer support for informal businesses might just entail giving the customer advice on the best product or service to get and it should be done right there at the meeting point.

 

[Augusta]

Yes, this could be another informal service you just tell the customer about the goods and services

 

[King Belieal]

That is why if there is a formal business as an alternative, I would rather patronize it than the informal business.

 

[Suba]

Customers can meet directly with traders on the side of the road, so there is no need for customer support like in online businesses, all customer complaints can be conveyed directly to the owner of the grocery store, mini market, or street vendor.