How easy is it for a business to offer customer support outside working hours?

[King Belieal]

Some customers criticize businesses because they don't get customer support responses outside the official working hours of the organization like the nights and weekends?

What should a business do to be able to offer customer support outside official working hours?

 

[Kross]

It would cost the business extra to have someone work in the non office shift to offer customer support services.

 

[Augusta]

It is to have the satisfaction of your customer at the back of your mind as you move on to helping out where you can.

 

[Stardom22]

Most businesses don't offer such services. That is because it becomes very costly sometimes for one to operate that kind of business models for sure.

 

[Fidelia]

I respect businesses that are able to offer customer support outside working hours. I know of one crypto exchange that has a 24 hour customer support service.

 

[eLdavis]

Though most business don't, but with the help of the Internet, it has become a lot easier. They don't to actually be at the office to do their job.

 

[Min George]

Though most business don't, but with the help of the Internet, it has become a lot easier. They don't to actually be at the office to do their job.

Even though they don't need to be at the office, they are automatically need to run two shifts for customer support representatives.