How important is Live Chats for an Online Business?

[King Belieal]

One of the things that online businesses have to ensure is that customer queries are answered promptly. This brings up the issue of Live Chats. It is very important that an online business, whether an e commerce store or an online service provider must have Live Chat on their platform.

What are the significance of Live Chat for online businesses?

 

[Nomad]

It is very important. People do not want to wait for days, or even hours to get responses to the queries.

 

[Springtime]

LiveChat is almost a must have item for all online businesses. This is part of the customer service. When customers need help, they rely on LiveChat to solve the problem most of the time.

 

[eLdavis]

Live chats is the only way your customers can get their issues solved in real time, and it also shows you care about what your customers are going through.

 

[freelancermaria]

Providing live chat support is indispensable for online businesses, as it enables customers to engage in real-time conversations with a representative through a text-based chat window. Unlike messaging apps, live chat offers instant interaction or communication, which helps customers with their queries and issues efficiently.

 

[Augusta]

From my experience it is the quick response for me. Answering a client quickly especially on urgent issues is the way to go

 

[Tray59]

Live chat I very good once it's come to online business because you will be able to reach out to alot of people and talk to the marchent directly without waste of time so live chat play important roles in any online business