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How legal is it to use AI chat bots in online stores?

Kross

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There are ethical and legal issues that might arise from the use of AI chat bots in online stores. Examples of such are bias and data protection.

What does the law of your country say about using AI Bots in online stores? What are the compliant laws expected from such usage?
 
I think using AI chatbots in online stores is legal, but businesses must ensure compliance with data protection regulations,
 
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