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Yesh I think we need to still show empathy even when the person wa wrong. Show them where they lost it to give room for amendsBe empathic, open-minded, and aware that everyone has a unique experience. Before passing judgment, challenge your own assumptions and try to understand different points of view.
Yes silence is sometimes golden. You just have to walk away if you have your sanity still intact.I let them know at times that they are hurting my feelings. Sometimes, I just walk away to avoid any conflicts. It is better to be silent.