How to handle and respond customer enquiry chats?

[Kross]

Businesses give support to customers through chats nowadays. And that can be quite a challenge for traditional businesses. What are the appropriate ways that a business can respond and handle to customer enquiry chats?

 

[Springtime]

You need patience to listen to your customer's enquiry or complaints. Then try to solve the problem for him/her.

 

[eLdavis]

Your ability to listen plays a major role here, which means you need to be patient when dealing with every customer.

 

[King Belieal]

You try and reply with courtesy to your customers and clients in chats. Try to greet them and be polite. Don't be mechanical in your responses.