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Turning complaints into customer wins involves effective listening, empathy, and prompt action. Apply the following approaches:
By adding compliments thoroughly, you can turn a negative situation into a loyal customer relationship.
- Listen carefully;
- Show empathy;
- Apologize sincerely;
- Take ownership;
- Offer solutions;
- Act quickly;
- Follow-up, and
- Learn and improve.
By adding compliments thoroughly, you can turn a negative situation into a loyal customer relationship.