If a customer that booked for a service is hospitalized, the service provider must make full refunds.

[King Belieal]

Supposing someone booked for a service and they are not available on the set day to get the service, and it has been proven that they were hospitalized or sick during that period, the service provider is mandated by law to make full refunds to the client.

That might seem like a loss to the service provider but that is the law.

 

[Augusta]

Depends on the contract terms. Force majeure or specific clauses might apply.

 

[kit_hung]

I think the law says that store must refund all money if the customer was seriously ill or in hospital. Even if store makes a loss, must follow that law to protect the customer's rights.