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The reference is customer. Some customers are also arrogant. They feel they are important and yes it's true, they are, however, you have your standard and rules and one is no credit. Even if they are your loyal customers but you have to stick to your standard no credit.
If they hate you on that refusal, never mind them because someday those arrogant customer will come back to your busines.
If they hate you on that refusal, never mind them because someday those arrogant customer will come back to your busines.