Insurance company databases hacked to alter address

[neku]

When a customer visits the office of a major insurance company and gives address proof, they claim that the address is corrected for all the insurance policies. Yet after a few days, the insurance company sends an email claiming that the address is in goa, when the customer has specifically asked for a mumbai address and also provided a passport as address proof. Are the insurance companies databases hacked to show incorrect goa address or is a rogue employee changing the address to the incorrect goa mailing address?

 

[kit_hung]

This can be very frustrating, especially if you have already provided proof of a new address. It is not uncommon for a major insurance company to make such mistakes repeatedly for no apparent reason. It could be a system glitch or someone making unauthorized changes.

Before you think about a hack or a bad employee, it is a good idea to contact the company again in writing. Make it clear that you have provided a passport and requested a Mumbai address. Ask for confirmation of the change and follow up by phone or email. This may help pave the way for a resolution.