Is it worth chasing customers who abandoned their cart?

[Min George]

One of the things that online businesses always face is abandoned carts. It always shows interest from a potential customer but no drive to complete the purchase.

Should an online business chase a customer who abandoned their cart?

 

[bluesky]

No. Not necessary. It will be a waste of time on the part of the website concerned. Moreover, there is no guarantee.

 

[Kross]

If the customer has a history of purchasing, it is worth chasing them if they abandoned their carts.

Post automatically merged: Yesterday at 1:35 PM

If the customer has a history of purchasing, it is worth chasing them if they abandoned their carts.

 

[Augusta]

That not necessary, they might have abandoned the cart for some reasons, if you ever encounter such customer just let them go.

 

[Starmix]

It is useless to chase them; you will only be blocked, so better forget that incident and strive to gain more customers. Someday, that harsh customer will come back and never entertain that person to avoid repeating the same scenario.

 

[King Belieal]

It is not everyone that abandoned their carts that should be chased. It is only those that have shown genuine desire that you can lightly reach out to.

 

[eLdavis]

There is no crime in checking after them to find out why they left it, a gentle reminder is more than enough.