It is rude for a business organisation to keep a customer waiting unnecessarily.

[King Belieal]

When it comes to customer satisfaction, one aspect that we tend to overlook is the waiting time to get served. For some business organisations, you would be delayed overtime trying to get served.

Keeping customers waiting for a long time to get served can greatly damage a business.

 

[Fidelia]

It is a very rude thing to do. Businesses should learn to value the time of their customers. It is a hallmark of respect for your customers.

 

[Augusta]

I personally do not like such an act. So I wouldn't want to do it to others. Attend to your customers promptly to help keep them coming back

 

[eLdavis]

Yes it is not a good experience, if there is at all a situation like this happens, the company or organization should be able to at least give a proper explanation.

 

[Springtime]

Customer service is of utmost importance to retain customers. No one would like to wait for a long time to be served. If you let your customers wait too long, they just leave.

 

[King Belieal]

Most of those online businesses delay to respond to enquiries. They even let it hang for days. That is bad.

 

[Kross]

If the business needs to employ more staff, they should. Rather than keep customers waiting because it would come back to hurt them.