Mutual fund dividend not credited to bank account

[neku]

A mutual fund declared a dividend and sent the payment details, yet the amount has not been credited to my bank account and I have not received any error message. What could be the reason why the dividend was not credited?

 

[mrki444]

Maybe they change date when they will send it. Check official channels and contact others. If they received it, maybe is just problem in your bank.

 

[Augusta]

How did you get the information that the dividend was sent. You would have contacted them immediately that you haven't seen the funds in your account

 

[neku]

I got an email that the dividend was sent, I was not at my usual mailing address due to personal work so I could not contact the sender immediately regarding non-receipt